How do I know what size to order?
At MyEllement Boutique, we love being able to provide our customers a variety of styles from many different designers and brands. Therefore, we do not have a universal size chart, as each product we offer may run differently than the next. We provide accurate measurements alongside each product within the product description area; product measurements are taken laying flat on a table. We recommend you compare the measurements of each product to yours to ensure the best fit, We also offer “Try-On” videos of each of our new products on Monday and Wednesday evenings on our Instagram page!
If you have questions regarding a specific product feel free to contact customer support at customerservice@myellement.com and we would be more than happy to help!
How soon will I get my order?
We know how excited you are to receive your new items, and we pride ourselves on our fast shipping! Our orders typically ship within 1-3 business days, with the exception of post-office closings. You will receive an email notification with tracking when your order ships. Please send us an email if you need your order shipped sooner and we are happy to do our best to accommodate your request.
How do you determine what season an item falls into?
Each and every product listed on our website is verified by a House of Colour Consultant and compared to their official drapes to determine what season the product harmonizes with best. This process takes the guess-work out of ordering online. We can assure you that the item you order will certainly be a color that falls into your season and looks great on you!
When do new arrivals drop?
We bring you new and exciting styles twice per week, with a small launch on Tuesday evenings at 7:30 PM CST, and a full launch every Thursday evening at 7:30 PM CST. Keep an eye on our instagram for sneak peeks of what’s coming each week!
Do you ever restock items?
As popular new arrivals sell out, we do our best to restock the product if available! Our restock items post each Wednesday morning at 8:00 AM CST. You can also sign up for restock notifications on the product page if you’d like to be notified by email when the item comes back in stock.
What sizes do you carry?
We are so excited to share that we've recently started carrying a larger size-run including sizes X-Small through 3X-Large. Due to limited vendor selection, not all of our products come in these sizes, but you can search specifically for your size using the filter bar on the left side of the website, or search for extended sizes under the "extended sizing" tab.
Do you have a storefront?
We currently do not have a store front! Please watch our social media for announcements about pop up shops.
How do I purchase a gift card?
Click here to get a gift card!. We have two options for gift card, hard copy (mailed to you) or e-giftcard (email'd to you).
My order has been placed, but I need to change something. Can I do that?
Unfortunately, we are unable to make changes to an order once submitted. If you would like to cancel and replace the order please email customerservice@myellement.com.
Do you ship international?
RETURNS
What is your return policy?
Please refer to our Return Policy page!
How do I make a return or exchange?
Each order will come with a return form in your packaging which will have all of the instructions you need to make a return for store credit. Please see our return policy page for details on qualifying returns. Returns are processed at the end of each week, and you will be emailed with your store credit information when your return is processed.
If my return is accepted, when will I get my store credit?
An eGift Card will be issued for the purchase price of all eligible returned merchandise (see our Return Policy on how a return is eligible). We do not offer refunds. No exceptions. The eGift Card may then be used to purchase that same item in a different size or a completely different item. eGift Cards never expire.
Will I be notified when my return has arrived?
We do not notify you when your return has arrived at our warehouse, we recommend keeping your tracking number handy when you ship your return!
I received incorrect items, what do I do?
Please accept our sincerest apologies for this oversight. Please provide us with images of the items along with item SKUs on the clear bags the items arrived in and email it to customerservice@myellement.com Also please reference your order number in your response. We will review these images and respond within 24 hours (weekdays only) to resolve this issue.
One of my items is damaged, what do I do?
If you believe the item you received is damaged, please email customerservice@myellement.com with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution at no additional cost.