Return + Exchange Policy
EFFECTIVE SEPTEMBER 29, 2021
We want you to have the best possible shopping experience with us here at MyEllement! We do know things happen and items need to be sent back sometimes. Because of this, we will do our best to help if you are not completely satisfied with your order. We would be happy to help you find something you love!
We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, we ask that you notify us within 72 hours of delivery.
Please see our requirements and procedures below:
• Refunds- We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange.
• Store Credits- Eligible on non-final sale items when postmarked within 14 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox.
• Size Exchanges- Once your return is received in our warehouse, we will process and ship your size exchange with no additional cost. We ask that you please fill out our return form and indicate the size exchange you would like and include it in the package when you send it back to us. **Please note: Your size is not held until the exchange process is complete. If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout.
• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.
The Following Items DO NOT Qualify For a Return of Any Kind:
- Items marked final sale
- Items under the Sale tab
- Items purchased with a 30% off discount or higher
- Bags / Purses
- Hair accessories
Sending Back Returns
• Please fill out the return form included in your order, along with your original invoice, and include it in the package when you send it back to us! If you have misplaced your return form, please email us for a new copy.• The customer is responsible for the shipping and handling of all returned items.
• Original shipping fees are non-refundable.
• All returned items must be unworn, unwashed, and must have the original tags still intact. Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, the items will be returned to you and will be subject to additional shipping costs.
• Shoes must be returned with their original box inside another box to protect from damage. Please don't place the shipping label directly on shoe box or tape shut.
•We highly recommend keeping your tracking number for your return. This will ensure you are able to see when your package is received since we do not notify when returns arrive to us. We are not responsible for lost return packages.
Processing Time For Returns
• Please allow 3-7 business days for processing once received to us.
• Once processed, you will receive an email containing your store credit or confirming your size exchange. Due to our high volume, we do not notify customers when we receive their return package. This is why we recommend hanging onto your return tracking number so you know when it has arrived.
**We reserve the right to refuse a return if the items do not meet the criteria above.
***This return policy supersedes any previous or printed copy of our policy. Updated 09/29/2021